Frequently Asked Questions
These are our most FAQ. Please contact us directly at support@giftedhandsuniversal.com for further assistance.
How do I order a custom braided wig?
Push the "SHOP' button and select "available to pre-orer" to your left. There you will see all of our most popular units available for pre-order. If you would like to customize your very own unit from scratch, please contact us at support@giftedhandsuniversal.com and a representative will reach out to you within 24-48 hours
Does my shipping and billing address have to match?
Yes. Customer's shipping address and billing address must match to ensure a secure transaction. If you would like to use a different address, you must select ApplePay at checkout.
Will I be refunded if I cancel my order?
Refunds are only issued if the cancellation is due to an error on our part such as a missed deadline, incorrect product, or quality issue. Custom and pre-order wig cancellations are non-refundable otherwise. A refund may be issued on a ready to ship unit if requested before the 24 hour deadline after purchasing
